PRIVACY POLICY

At Still & Known, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website (www.stillandknown.com), you agree to the collection and use of information as described in this policy.

1. INFORMATION WE COLLECT

We collect information to provide better services to our customers.

INFORMATION YOU PROVIDE TO US:
- Name
- Email address
- Shipping address
- Billing address
- Phone number (optional)
- Payment information (processed securely through our payment provider)
- Order details and purchase history
- Communications with us (emails, contact form submissions)

INFORMATION COLLECTED AUTOMATICALLY:
- Browser type and version
- Device information
- IP address
- Pages you visit on our site
- Time and date of your visit
- Referring website
- Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Process and fulfill your orders
- Send order confirmations and shipping updates
- Communicate with you about your order or inquiries
- Send marketing emails (with your consent)
- Improve our website and customer experience
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze website traffic and usage patterns

3. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

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TRUSTED SERVICE PROVIDERS:
- Wix.com (our website hosting platform)
- Payment processors (for secure payment processing)
- USPS (for shipping and delivery)
- Email service providers (for newsletters and order updates)

These service providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

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LEGAL REQUIREMENTS:
We may disclose your information if required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or illegal activity

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to enhance your browsing experience.

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WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use our site.

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WE USE COOKIES FOR:
- Keeping items in your shopping cart
- Remembering your preferences
- Understanding how visitors use our site
- Analyzing website traffic (via Google Analytics)

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YOU CAN CONTROL COOKIES:
Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

5. EMAIL MARKETING

If you subscribe to our newsletter or make a purchase, we may send you marketing emails about new products, special offers, and faith-inspired content.

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YOU CAN UNSUBSCRIBE AT ANY TIME:
- Click the "Unsubscribe" link at the bottom of any email
- Email us at stillknown.design@gmail.com with "Unsubscribe" in the subject

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Even if you unsubscribe from marketing emails, we'll still send you transactional emails about your orders (confirmations, shipping updates).

6. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction.

SECURITY MEASURES INCLUDE:
- Secure Socket Layer (SSL) encryption for all transactions
- Secure servers and databases
- Limited access to personal information
- Regular security reviews

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. YOUR RIGHTS

Depending on your location, you may have the following rights:

- ACCESS: Request a copy of the personal information we hold about you
- CORRECTION: Request corrections to inaccurate information
- DELETION: Request deletion of your personal information
- OBJECTION: Object to our processing of your information
- PORTABILITY: Request transfer of your data to another service
- WITHDRAW CONSENT: Unsubscribe from marketing communications

To exercise these rights, please email us at stillknown.design@gmail.com

8. DATA RETENTION

We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements

Order information is typically retained for 7 years for tax and accounting purposes.

9. CHILDREN'S PRIVACY

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites (such as Instagram or Pinterest). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically. If we make significant changes, we may notify you via email or a notice on our website.

12. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Still & Known
Email: stillknown.design@gmail.com
Location: Pittsburgh, Pennsylvania, USA

We will respond to your inquiry within 30 days.

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